Cancel/Change Order

At Amselo, we understand that customers may occasionally need to cancel an order, correct an address, change a product, or make another adjustment after checkout. This Cancel / Change Order Policy explains when an order can be changed or canceled, how to submit a request, and what happens after an order has entered processing or shipping.

Because Amselo aims to process orders promptly, cancellation and change requests should be submitted as soon as possible after an order is placed. Once an order has entered fulfillment or has been handed to a shipping carrier, certain changes may no longer be possible.

This policy applies to orders placed through the Amselo website for products including Pet Clothing , Pet Feeding , and Pet Toys .

1. General Cancellation and Change Policy

Amselo will make reasonable efforts to accommodate order cancellation and change requests submitted before an order enters fulfillment.

However, submitting a cancellation or change request does not automatically guarantee that the requested action can be completed. Orders may move quickly from order placement to processing, packing, fulfillment, and shipment.

For this reason, customers should contact Amselo immediately if they need to cancel or modify an order.

2. Order Processing Timeline

Amselo generally processes orders Monday through Friday. Our standard handling time is approximately 1 business day.

3. Order Cut-Off Time

Amselo's standard order processing cut-off time is 5:00 PM EST, Monday through Friday.

Orders or change requests received after the applicable cut-off time may be handled on the next business day.

The cut-off time refers to the standard processing schedule and does not guarantee that an order can be canceled or changed at any particular time. Orders may enter processing before a requested change can be completed.

4. How to Cancel an Order

If you want to cancel an order, contact Amselo as soon as possible after placing the order.

5. Information to Include in a Cancellation Request

To help us process your request quickly, please include the following information in your email:

• Order number
• Customer name
• Email address used for the order
• Request type: cancellation
• Reason for cancellation, if you wish to provide one

Providing complete order information helps our support team locate the order and determine whether it is still eligible for cancellation.

6. Changing an Order

Customers may request certain changes before an order enters fulfillment. Depending on the status of the order, requested changes may include:

• Changing the shipping address.
• Changing the quantity of an item.
• Removing an item from an order.
• Changing an item where the requested replacement is available.
• Correcting certain customer or order information.

Not every change can be completed after an order has been submitted. Changes are subject to product availability, order status, payment status, and whether fulfillment has already begun.

7. Changing a Shipping Address

If you notice an incorrect or incomplete shipping address, contact Amselo immediately at support@amselo.com.

Address changes may be possible if the order has not yet entered fulfillment or been transferred to the shipping carrier.

8. Changing Product or Quantity

Requests to change product selections or quantities should be submitted immediately after placing the order.

Amselo will review whether the requested item or quantity change can be made before fulfillment begins.

If the requested replacement product is unavailable, Amselo may contact the customer regarding available alternatives or other applicable options.

9. Orders Already in Processing

Once an order has entered the fulfillment process, changes may become difficult or impossible to complete.

Amselo may not be able to stop an order once it has been picked, packed, prepared for carrier pickup, or otherwise committed to the fulfillment process.

If an order cannot be changed or canceled because it has progressed too far through fulfillment, customers may use the applicable return process after delivery, subject to the Return & Refund Policy.

10. Orders Already Shipped

Once an order has been shipped and transferred to a carrier, cancellation or modification is generally no longer available through Amselo.

Amselo may use USPS, UPS, or FedEx for delivery. After carrier handoff, the carrier's tracking information provides the most current shipment status.

If you no longer want an item after it has shipped, please wait for delivery and review the applicable Return & Refund Policy for return eligibility and instructions.

11. Cancellation Confirmation

A cancellation request should not be considered completed until Amselo confirms that the order has been successfully canceled.

If you send a cancellation request by email, please wait for confirmation from our support team before assuming that the order has been stopped.

If the order has already entered fulfillment before the request is reviewed, Amselo may be unable to cancel it.

12. Refunds for Approved Cancellations

When Amselo successfully cancels an order before fulfillment, the applicable amount paid for the canceled order will be refunded to the original payment method, subject to the payment provider's processing procedures.

Amselo does not charge cancellation fees for approved cancellations made before the order enters fulfillment.

Refund processing may require additional time after the cancellation has been approved, depending on the payment provider and financial institution.

13. Refund Processing Time

Approved returns and refunds are handled according to Amselo's Return & Refund Policy.

For eligible returns, Amselo's standard policy provides for a refund to be processed within 12 days after the returned product has been received and approved.

Amselo does not charge return fees, restocking fees, or refund processing fees for eligible returns covered by the applicable Return & Refund Policy.

After Amselo initiates a refund, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

14. Cancellation After Shipment

If a customer requests cancellation after the package has already been shipped, Amselo may be unable to intercept or stop the shipment.

In such cases, the customer may need to receive the package and then request a return if the product qualifies under Amselo's Return & Refund Policy.

Customers should contact Amselo before taking any action so that the support team can provide the appropriate instructions based on the order and shipment status.

15. Incorrect Address Provided by the Customer

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect address is discovered after an order has been submitted, contact Amselo immediately. We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

If the package has already been shipped, Amselo cannot guarantee that the address can be changed. Carrier-specific options may be available depending on the shipment and delivery location.

16. Duplicate Orders

If you accidentally place the same order more than once, contact Amselo immediately with the order numbers involved.

If one of the duplicate orders has not entered fulfillment, we will make reasonable efforts to cancel the duplicate order.

If the duplicate order has already been shipped, the standard return process may apply.

17. Out-of-Stock or Unavailable Items

If an item becomes unavailable after an order has been placed, Amselo may contact the customer regarding available options.

Depending on the circumstances, available options may include selecting an alternative product, modifying the order, or canceling the affected item or order.

18. Price or Product Information Errors

If an obvious pricing, product description, inventory, or technical error affects an order, Amselo may need to review the order before fulfillment.

If an order cannot reasonably be fulfilled as displayed because of an error, Amselo may contact the customer to discuss available options, including cancellation where appropriate.

19. Fraud Prevention and Order Review

Amselo may review orders for security, payment, fraud prevention, or other legitimate business reasons.

Where an order requires additional verification or cannot be safely processed, Amselo may delay, decline, or cancel the order as appropriate.

If an order is canceled for a legitimate security or payment-related reason, any applicable refund will be handled through the original payment method, subject to payment processor procedures.

20. Business Days and Processing

Amselo's standard order handling schedule operates Monday through Friday.

Weekends and applicable holidays may affect processing schedules. A request submitted outside normal support hours may not be reviewed until the next available support period.

21. How to Request an Order Change

To request a change to an existing order, email Amselo at support@amselo.com as soon as possible.

Please include:

• Your order number.
• Your full name.
• The email address used to place the order.
• A clear description of the requested change.
• The corrected information, if applicable.

Please do not send sensitive payment information through email.

22. Changes That Cannot Be Guaranteed

Amselo cannot guarantee that every requested change will be completed.

Changes may be unavailable when:

• The order has already been packed.
• The order has been transferred to a carrier.
• The requested product is no longer available.
• The requested quantity cannot be fulfilled.
• The requested address cannot be changed after shipment.
• The order has already completed the fulfillment process.

23. Return Option When a Change Is Not Possible

If an order can no longer be changed or canceled because it has already entered fulfillment or shipment, customers may be able to use Amselo's return process after delivery.

Eligible products may generally be returned within 60 days from the date of delivery, subject to the terms and conditions of the Return & Refund Policy.

Customers should contact Amselo before returning an item so that the appropriate return instructions can be provided.

24. No Cancellation or Change Fee

Amselo does not charge a separate cancellation or order-change fee when a requested cancellation or change is successfully completed before fulfillment.

If an order has already shipped and a return is required, the applicable Return & Refund Policy will determine how the return is handled.

25. Carrier Delivery

Amselo may ship orders through USPS, UPS, or FedEx.

Once a shipment is transferred to the carrier, the carrier controls the physical delivery process. Customers should use the tracking information provided for the most current shipment status.

Amselo cannot guarantee that a carrier will be able to redirect or intercept a package after shipment.

26. Customer Responsibility

Customers are responsible for reviewing their order information carefully before submitting checkout.

This includes verifying:

• Product selection.
• Quantity.
• Shipping address.
• Billing information.
• Contact information.
• Order total.

Reporting an error as soon as possible gives Amselo the best opportunity to correct the order before fulfillment.

27. Frequently Asked Questions

Can I cancel my Amselo order?

You can request cancellation as soon as possible after placing your order. Amselo will review the order status and attempt to cancel it if it has not entered fulfillment.

What is the best time to request a cancellation?

Immediately after placing the order. Orders can move into processing quickly, so there is no guaranteed cancellation window after checkout.

What is Amselo's order cut-off time?

The standard order processing cut-off is 5:00 PM EST, Monday through Friday.

Can I change my shipping address?

Address changes may be possible before fulfillment. Contact support@amselo.com immediately if you discover an incorrect address.

Can I change the product in my order?

Product changes may be possible before fulfillment, subject to availability and order status. Contact Amselo as soon as possible.

Can I change the quantity of an item?

Quantity changes may be possible before fulfillment. The request is subject to inventory availability and the current order status.

What if my order has already shipped?

Once an order has shipped, cancellation or modification is generally no longer available. You may review the Return & Refund Policy to determine whether the delivered product qualifies for a return.

Will I be charged a cancellation fee?

No separate cancellation fee is charged when an order is successfully canceled before fulfillment.

How long does a cancellation refund take?

Once an eligible cancellation is approved and the refund is initiated, the time required for the funds to appear in your account may vary depending on the payment provider and financial institution.

What if I accidentally placed two orders?

Contact Amselo immediately with both order numbers. If the duplicate order has not entered fulfillment, we will make reasonable efforts to cancel it.

Who should I contact to cancel or change my order?

Email support@amselo.com with your order number and the requested cancellation or change.

28. Contact Amselo

For the fastest assistance with an order cancellation or change, please contact Amselo as soon as possible after placing your order.

29. Final Terms

Amselo will make reasonable efforts to accommodate cancellation and change requests, particularly when they are received before an order enters fulfillment.

Because order processing and carrier handoff can occur quickly, customers should submit requests immediately rather than waiting until the expected processing or shipping date.

This Cancel / Change Order Policy should be read together with Amselo's Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

If you have any questions about canceling or changing an order, please contact support@amselo.com.