Privacy Policy

At Amselo, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, contact our support team, or otherwise interact with Amselo.

This policy also explains how information may be used, when it may be shared, how we work to protect information, and the choices available to you regarding your personal information.

Amselo operates an online store offering pet products, including Pet Clothing , Pet Feeding , and Pet Toys .

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Amselo website and through customer interactions with Amselo relating to products, orders, customer service, and other website activities.

By using the Amselo website, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described below.

If you do not agree with the practices described in this policy, you should discontinue use of the website and contact Amselo if you have questions about your information.

2. Information We Collect

Depending on how you interact with Amselo, we may collect information that is necessary to operate our online store, process orders, provide customer support, communicate with customers, and improve our website.

3. Information You Provide Directly

You may voluntarily provide personal information when you use certain features of the Amselo website.

This may include information provided when you:

• Place an order.
• Create or manage an account, where available.
• Complete checkout.
• Submit a contact or support request.
• Contact us by email.
• Request information about a product or order.
• Submit a return or refund request.
• Provide information regarding a damaged, defective, or incorrect product.
• Submit feedback, reviews, or other customer communications where such features are available.

4. Order and Transaction Information

When you purchase products from Amselo, information associated with the transaction may be collected and processed so that we can fulfill your order.

Order-related information may include your name, email address, shipping address, billing information, purchased products, order number, order status, and information necessary to communicate with you about the transaction.

We use this information to process purchases, arrange delivery, provide order updates, handle returns and refunds, and respond to customer inquiries.

5. Payment Information

Payment information is used to facilitate transactions and confirm payment for products purchased through Amselo.

Payment transactions may be handled by third-party payment processors. Depending on the payment method used, payment providers may collect and process payment credentials under their own privacy policies and terms.

6. How We Use Personal Information

Amselo may use personal information for purposes that are reasonably necessary to operate our business and provide the services requested by customers.

These purposes may include:

• Processing and fulfilling customer orders.
• Confirming purchases and transactions.
• Arranging shipping and delivery.
• Providing order tracking and delivery updates.
• Processing returns, exchanges, and refunds.
• Responding to customer questions and support requests.
• Communicating about orders, products, or requested services.
• Maintaining customer accounts where applicable.
• Preventing fraud, abuse, and unauthorized transactions.
• Protecting the security of the website and our systems.
• Improving website functionality and the customer experience.
• Analyzing website performance and usage.
• Complying with applicable legal requirements.

7. Customer Support Communications

When you contact Amselo, we may retain information from the communication so that we can respond to your request and maintain an appropriate record of customer service interactions.

For example, if you contact us regarding an order, we may use your email address, order number, name, and information about the issue to investigate and resolve your request.

8. Shipping and Delivery Information

We may share information necessary to fulfill an order with shipping and delivery service providers.

This may include information such as your name, shipping address, contact information, order information, and shipment details necessary for delivery.

Amselo may use delivery services such as USPS, UPS, and FedEx to fulfill customer shipments.

9. Cookies and Similar Technologies

Amselo may use cookies and similar technologies to help operate the website, remember certain preferences, understand website activity, and improve website functionality.

Cookies are small data files that may be stored on your device when you visit a website. Some cookies are necessary for website functions, while others may support analytics, preferences, security, or other services.

10. Managing Cookies

Most modern web browsers provide controls that allow users to view, block, delete, or otherwise manage cookies.

Disabling certain cookies may affect the functionality of the Amselo website. In particular, some shopping, account, checkout, security, or preference-related features may not function correctly if necessary cookies are disabled.

11. Automatically Collected Technical Information

When you visit the website, certain technical information may be collected automatically through standard web technologies.

Depending on the website configuration and services being used, this information may include IP address, browser type, operating system, device type, referring page, pages viewed, approximate access times, and other technical information.

This information may be used to maintain website functionality, troubleshoot technical problems, monitor security, understand general website usage, and improve the customer experience.

12. How We Share Information

Amselo does not share personal information indiscriminately. Information may be shared when reasonably necessary to provide requested services, operate our business, protect customers, or comply with legal obligations.

Categories of recipients may include:

• Payment processing providers.
• Shipping and delivery carriers.
• Website hosting and technology providers.
• Customer support and communication service providers.
• Analytics or website performance providers.
• Fraud prevention and security providers.
• Professional advisers where reasonably necessary.
• Government authorities or other parties when legally required.

13. Service Providers

Amselo may work with third-party companies that provide services necessary for operating our website and fulfilling customer orders.

These providers may process information on our behalf for purposes such as payment processing, website hosting, order fulfillment, shipping, customer communications, analytics, security, and technical support.

Service providers may have their own privacy policies and terms governing their handling of information.

14. Legal Requirements

Amselo may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, court order, governmental request, or other valid legal requirement.

Information may also be disclosed when reasonably necessary to investigate fraud, protect the rights or safety of customers or other individuals, protect our systems, or enforce applicable terms and policies.

15. Business Transfers

If Amselo or substantially all of its assets are involved in a merger, acquisition, restructuring, sale, financing, or similar business transaction, personal information associated with the business may be transferred as part of that transaction, subject to applicable legal requirements.

16. Data Security

Amselo takes reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include technical, administrative, and organizational safeguards appropriate to the nature of the information and the services provided.

However, no website, internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

17. Account Security

If you create an account on the Amselo website, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to protect access to your account.

If you believe that your account or personal information has been accessed without authorization, please contact Amselo as soon as possible.

18. Data Retention

Amselo may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, maintain security, and comply with applicable legal or accounting obligations.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

19. Your Privacy Choices

Depending on applicable law and the circumstances, you may have certain choices regarding personal information held by Amselo.

These may include the ability to:

• Request information about personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information where applicable.
• Ask questions about how your information is used.
• Manage certain cookie or browser settings.
• Contact us regarding privacy-related concerns.

Privacy rights vary depending on applicable laws and circumstances. Amselo may need to verify your identity before completing certain requests.

20. Access, Correction, and Deletion Requests

If you would like to request access to, correction of, or deletion of certain personal information, contact Amselo using the email address provided in the Contact section below.

Please provide sufficient information for us to understand and process your request. We may need to verify your identity or request additional information before responding.

Certain information may need to be retained where required by law or where retention is reasonably necessary for legitimate business purposes.

21. Marketing Communications

If Amselo sends promotional or marketing communications, you may be provided with an opportunity to unsubscribe or opt out of certain communications.

Even if you opt out of promotional communications, Amselo may continue sending transactional or service-related communications that are necessary to complete an order or respond to a customer request.

22. Children's Privacy

The Amselo website is intended for general consumers and is not specifically directed toward children.

Amselo does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Amselo inappropriately, please contact us so that the matter can be reviewed.

23. Third-Party Websites

The Amselo website may contain links to websites or services operated by third parties. Those websites may have their own privacy policies, terms, and practices.

Amselo is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

24. Third-Party Payment Services

Payment transactions may be processed by third-party payment providers. When you complete a transaction, information may be transmitted to the payment provider for authorization, fraud prevention, transaction processing, and related purposes.

The payment provider may process information according to its own privacy policy and applicable terms.

25. Shipping Providers

To fulfill orders, Amselo may provide necessary shipping information to delivery providers such as USPS, UPS, and FedEx.

The information provided may include the recipient's name, delivery address, contact information, shipment details, and other information necessary to deliver the order.

26. International Visitors

Amselo operates from the United States. If you access our website from another country, information you provide may be processed in the United States or other locations where our service providers operate.

Privacy and data protection laws may differ between jurisdictions. By using the website, you acknowledge that your information may be processed in accordance with the practices described in this Privacy Policy and applicable law.

27. California and Other Applicable Privacy Rights

Depending on where you live and the laws applicable to your personal information, you may have additional privacy rights.

Such rights may include rights concerning access, correction, deletion, information about data processing, or certain choices regarding the use or disclosure of personal information.

If you believe that a specific privacy right applies to you, please contact Amselo at support@amselo.com.

We will review applicable requests and respond in accordance with the laws that apply to the particular request.

28. Do Not Track Signals

Web browsers may provide certain privacy preference signals or tracking controls. Because browser technologies and standards can vary, the website may not respond to every available browser signal in the same manner.

You can manage available privacy and tracking controls through your browser and device settings.

29. Information You Should Not Submit

Unless specifically requested through a secure process, customers should not submit unnecessary sensitive information through the website's general contact forms or by email.

This includes complete payment card numbers, passwords, authentication codes, government identification numbers, or other highly sensitive information that is not necessary to respond to a customer service request.

30. Changes to This Privacy Policy

Amselo may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page and the effective date will be updated as appropriate.

We encourage customers to periodically review this Privacy Policy to understand how information is handled.

31. Privacy Policy and Other Amselo Policies

This Privacy Policy should be read together with Amselo's other applicable website policies, including the Terms of Service and Return & Refund Policy.

These policies address different aspects of the customer relationship. The Terms of Service describe website use and purchasing terms, while the Return & Refund Policy describes applicable return and refund procedures.

32. Frequently Asked Questions

What information does Amselo collect?

Depending on how you use the website, Amselo may collect contact information, order and shipping information, customer communications, technical information, website usage information, and information necessary to process transactions.

Why does Amselo need my information?

Information may be used to process orders, arrange delivery, communicate with customers, provide support, process returns and refunds, maintain website security, improve services, and comply with applicable requirements.

Does Amselo share my information?

Information may be shared with service providers when reasonably necessary to operate the website, process payments, fulfill orders, provide shipping, provide customer support, maintain security, or comply with legal requirements.

Does Amselo store my payment card information?

Payment transactions may be handled by third-party payment providers. Customers should not send complete payment card details through ordinary email or contact forms.

Does Amselo use cookies?

The website may use cookies and similar technologies for essential website functionality, preferences, analytics, security, and other website services.

Can I request deletion of my information?

Depending on applicable law and the circumstances, you may request deletion of certain personal information by contacting Amselo at support@amselo.com.

Can I request correction of my information?

Yes. If you believe information associated with your account or customer relationship is inaccurate, contact Amselo and provide the information needed to identify the relevant record and requested correction.

How can I contact Amselo about privacy?

Privacy-related questions and requests can be sent to support@amselo.com.

33. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Amselo.

34. Our Commitment to Privacy

Amselo is committed to treating customer information responsibly and using personal information for legitimate business, transactional, operational, security, and customer service purposes.

We aim to provide customers with clear information about the types of data that may be collected and the ways that information may be used in connection with our online store.

If you have any questions about this Privacy Policy or would like to contact us regarding your personal information, please email support@amselo.com.