Return & Refund Policy
Last updated: August 2026
At Amselo, customer satisfaction is important to us. We understand that there may be occasions when you need to return a product after receiving your order. This Return & Refund Policy explains our return eligibility requirements, return process, refund timeframe, and the steps customers should follow when requesting assistance.
Amselo offers products for pets, including Pet Clothing, Pet Feeding, and Pet Toys. This policy applies to eligible products purchased directly through Amselo.
1. Return Policy Overview
Amselo accepts eligible return requests submitted within 60 days from the date of delivery. If you are not satisfied with an eligible product or need to return an item for another qualifying reason, please contact our support team within the applicable return period.
Amselo does not charge a return fee, restocking fee, or refund processing fee for eligible returns covered by this policy.
| Policy Item | Amselo Terms |
|---|---|
| Return Period | Within 60 days from the date of delivery |
| Return Fee | No return fee |
| Restocking Fee | No restocking fee |
| Refund Processing Fee | No refund processing fee |
| Refund Processing Time | Within 12 days after the eligible return is received and approved |
| Refund Method | Original payment method whenever reasonably possible |
2. 60-Day Return Period
Customers have 60 days from the date their order is delivered to submit a return request for an eligible product.
The return request should be submitted before the end of the 60-day period. We recommend contacting Amselo as soon as you determine that you would like to return an item.
| Time After Delivery | Return Status |
|---|---|
| 0–60 days | Eligible for return review, subject to the requirements of this policy |
| After 60 days | Outside the standard return period and may not qualify for a standard return |
3. Return Eligibility
To qualify for a standard return, the return request must be submitted within 60 days of delivery.
Products should be returned in substantially the same condition in which they were received. Where applicable, customers should include the original packaging, tags, accessories, and other components supplied with the product.
Products that have been substantially used, altered, intentionally damaged, or returned without important components may require additional review before a refund is approved.
These general conditions do not prevent customers from contacting Amselo about products that arrived damaged, defective, incorrect, or otherwise require assistance.
4. How to Request a Return
Please contact Amselo before sending any product back. Our support team will review your request and provide the appropriate return instructions.
-
Contact Amselo Support.
Send an email to support@amselo.com requesting a return. -
Provide your order information.
Include your order number, the email address used for the purchase, and the product you would like to return. -
Explain the reason for your return.
Provide a brief explanation of why you would like to return the product. -
Provide supporting information if requested.
For damaged, defective, or incorrect products, Amselo may request photographs or additional information to help review the issue. -
Follow the return instructions.
If the return is approved, follow the instructions provided by Amselo for returning the product. -
Keep your tracking information.
Retain your return receipt and tracking information until the return and refund process has been completed.
5. No Return or Refund Fees
Amselo does not charge return fees for eligible returns under this policy. We also do not charge a restocking fee or refund processing fee.
Customers will not be charged a separate Amselo fee simply because an eligible product is returned or a refund is processed.
6. Return Shipping
Customers should contact Amselo before shipping a return so that the appropriate return instructions can be provided.
If you are returning an item because it arrived damaged, defective, or incorrect, please contact our support team before sending the product back.
When returning a product, please package the merchandise securely to help prevent additional damage during transportation. Customers should retain proof of shipment and tracking information until the return has been received and processed.
7. Damaged Products
If your order arrives damaged, please contact Amselo as soon as possible after delivery. Please keep the product, packaging, shipping box, and other relevant materials until the issue has been reviewed.
To help us evaluate a damaged shipment, we may request photographs showing the product, packaging, shipping label, or visible damage.
8. Incorrect Products
If you receive an item that is different from the product shown on your order, please contact Amselo at support@amselo.com.
Please provide your order number and details about the product you received. Photographs may be requested to help us verify the issue and determine the appropriate resolution.
9. Defective Products
If you believe a product has a manufacturing defect or a product-related problem, please contact our support team.
Please explain the issue clearly and provide photographs or other information if requested. Amselo will review the circumstances and determine the appropriate resolution.
10. Product Condition
Standard returns should be sent back in substantially the same condition in which the products were received.
Where applicable, customers should include original packaging, tags, accessories, manuals, and other components included with the order.
Because Amselo sells products intended for pets, returned products should be clean and suitable for inspection. Products that have been substantially used, altered, damaged after delivery, or returned without necessary components may require additional review.
11. Refund Policy
After an eligible return has been received and approved, Amselo will process the applicable refund within 12 days.
Amselo does not charge a refund processing fee.
Refunds are generally issued to the original payment method used for the purchase whenever reasonably possible.
| Refund Stage | Timeframe |
|---|---|
| Return Request | Must be submitted within 60 days of delivery |
| Return Shipment | Customer follows the return instructions provided by Amselo |
| Return Received | Amselo receives the returned product |
| Return Review | Amselo reviews the returned product and eligibility |
| Refund Processing | Within 12 days after the eligible return is received and approved |
| Payment Provider | Additional time may be required for the refund to appear in the customer's account |
12. Refund Method
Refunds are generally issued to the original payment method used when the order was placed.
If the original payment method is no longer available or cannot receive the refund, additional information may be required before the refund can be completed.
13. When Will I Receive My Refund?
Amselo will process an eligible refund within 12 days after the returned product has been received and approved.
After Amselo processes the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
If Amselo has confirmed that your refund has been processed but you do not see the funds, please allow additional time for your payment provider to complete the transaction.
14. Partial Returns
If an order contains multiple products, customers may request a return for an eligible individual product or selected products rather than returning the entire order.
If only part of an order is returned and approved, the applicable refund will be processed for the eligible returned products.
15. Exchanges
If you would like to exchange an eligible product for another item, size, color, or variation, please contact Amselo before returning the original product.
Exchange availability depends on current inventory. If the requested replacement is not available, our support team can explain the available options, which may include a refund for an eligible returned product.
16. Order Cancellation
If you need to cancel an order, please contact Amselo as soon as possible at support@amselo.com.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been handed to a delivery carrier, cancellation may no longer be possible.
If the order has already been delivered, the customer may request a return according to the 60-day return period described in this policy.
17. Return & Refund Timeline
| Step | Action | Timeframe |
|---|---|---|
| 1. Delivery | Customer receives the order. | Return period begins |
| 2. Return Request | Customer contacts Amselo to request a return. | Within 60 days of delivery |
| 3. Return Instructions | Amselo reviews the request and provides applicable instructions. | After request is received |
| 4. Return Shipment | Customer returns the eligible product according to the instructions. | After receiving instructions |
| 5. Return Review | Amselo receives and reviews the returned product. | After return delivery |
| 6. Refund | Amselo processes the approved refund. | Within 12 days after receipt and approval |
18. Customer Responsibilities
Customers are responsible for providing accurate order information and following the return instructions supplied by Amselo.
Customers should:
- Submit return requests within the 60-day return period.
- Contact Amselo before sending a return.
- Provide the correct order number and product information.
- Package returned products securely.
- Keep return tracking information until the process is completed.
- Provide photographs or additional information when requested.
19. Products Covered by This Policy
This policy applies to eligible purchases made through Amselo, including products available in the following categories:
20. Frequently Asked Questions
How long do I have to return an item?
Eligible products may be returned within 60 days from the date of delivery, subject to the requirements described in this policy.
Does Amselo charge a return fee?
No. Amselo does not charge a return fee or restocking fee for eligible returns.
Does Amselo charge a refund fee?
No. Amselo does not charge a refund processing fee.
How long does a refund take?
After an eligible returned product has been received and approved, Amselo will process the applicable refund within 12 days.
What if I receive a damaged product?
Contact Amselo as soon as possible at support@amselo.com. Please provide your order number and photographs or other information requested by our support team.
What if I receive the wrong product?
Contact our support team with your order number and details about the product you received. Amselo will review the order and provide the appropriate next steps.
Where do I send my return?
Please contact Amselo before sending a return. Our support team will provide the applicable return instructions. Do not send merchandise to an address unless Amselo has specifically provided or confirmed that address for your return.
Can I return an item after 60 days?
The standard return period is 60 days from delivery. Requests submitted after this period may not qualify under the standard return policy.
When does the 12-day refund period begin?
The 12-day refund processing period begins after an eligible returned product has been received and approved by Amselo.
Where will my refund be sent?
Refunds are generally issued to the original payment method whenever reasonably possible. Your bank or payment provider may require additional time to make the funds available.
21. Contact Amselo
If you have any questions about returns, refunds, damaged products, defective products, incorrect orders, or an existing return request, please contact our customer support team.
Store: Amselo
Address: 20 Independence Cir, Middlebury, CT 06762-3350, United States
Email: support@amselo.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: https://amselo.com/
22. Our Commitment
Amselo is committed to providing customers with a clear and straightforward return and refund experience. Eligible customers have 60 days from the date of delivery to request a return.
Amselo does not charge return fees, restocking fees, or refund processing fees for eligible returns covered by this policy.
Once an eligible returned product has been received and approved, Amselo will process the applicable refund within 12 days. Refunds are generally issued to the original payment method, while the time required for the funds to appear in the customer's account may vary depending on the bank or payment provider.
For assistance with any return or refund matter, please contact support@amselo.com during our published support hours.