Frequently Asked Questions

Amselo is an online store offering products designed for pets and their everyday needs. Our store currently offers Pet Clothing, Pet Feeding products, and Pet Toys.

Amselo currently offers three primary product categories:

• Pet Clothing
• Pet Feeding
• Pet Toys

You can browse available products directly through the Amselo online store at amselo.com.

You can contact our support team by email at support@amselo.com.

Customer support is available Monday through Saturday, from 8:00 AM to 7:00 PM EST.

You can browse the available categories in the Amselo shop and select the product that best meets your needs. Product pages provide the available information for each item.

Yes. Amselo offers a selection of Pet Clothing .

Yes. You can browse the available Pet Feeding products through our online store.

Yes. Amselo offers Pet Toys for customers to browse and purchase online.

Review the product information, specifications, available options, and any sizing or usage information provided on the individual product page before placing your order.

Select the products you want, add them to your cart, review your order details, provide the required shipping information, and proceed through checkout to complete payment.

Before completing checkout, carefully review your product selection, quantity, shipping address, contact information, order total, and payment details.

Amselo generally processes orders Monday through Friday. Our standard handling time is approximately 1 business day.

The standard order processing cut-off time is 5:00 PM EST, Monday through Friday. Orders received after the applicable cut-off may be handled on the next business day.

You may request a change as soon as possible after placing your order. Changes are subject to the order status and may not be possible once fulfillment or shipping has started.

You can request cancellation as soon as possible after placing an order. Amselo will review the order status and attempt to cancel it if it has not entered fulfillment.

Address changes may be possible before fulfillment. Contact support@amselo.com immediately if you notice an error in your shipping address.

Once a package has shipped, an address change may no longer be possible.

Contact Amselo immediately with the relevant order numbers. If the duplicate order has not entered fulfillment, we will make reasonable efforts to cancel it.

Amselo currently accepts PayPal as its available payment method.

Amselo currently does not offer a separate direct credit card checkout method. Customers can use the payment options made available through PayPal during checkout, subject to PayPal's requirements and available options.

The payment options available through PayPal may vary depending on the customer's circumstances and PayPal's current checkout options. Follow the payment instructions presented during checkout.

Amselo prices and checkout amounts are presented in United States Dollars (USD), unless otherwise stated during checkout.

A payment may be declined because of account restrictions, insufficient available funds, security verification, payment method limitations, or other requirements determined by PayPal.

Follow the instructions provided during checkout or contact PayPal if you need assistance with your PayPal account.

Amselo may wait for payment confirmation before processing an order. A pending payment can therefore delay order fulfillment.

Eligible refunds are generally issued through the original payment method. For orders paid through PayPal, the refund will generally be processed through the applicable PayPal transaction.

Amselo offers standard shipping at a flat rate of $6.99, where applicable.

Amselo's standard handling time is approximately 1 business day.

Standard transit time is approximately 2–6 business days after the order has been processed and shipped.

Amselo may use USPS, UPS, or FedEx for delivery depending on the shipment and fulfillment arrangements.

When tracking is available for your shipment, tracking information may be provided after the order has been shipped. The carrier's tracking information provides the most current shipment status.

Handling and transit are separate stages. Amselo's standard handling time is approximately 1 business day, followed by a typical transit time of 2–6 business days.

You can request cancellation immediately after placing your order. Amselo will check whether the order has entered fulfillment. Cancellation cannot be guaranteed once processing, packing, or shipment has started.

Amselo does not charge a separate cancellation fee for approved cancellations completed before fulfillment.

Quantity changes may be possible before fulfillment, subject to inventory and the current status of your order.

Product changes may be possible before fulfillment. Contact Amselo as soon as possible with your order number and requested change.

Once an order has shipped, cancellation or modification is generally no longer available. If the product is eligible, you may use the applicable return process after delivery.

Eligible products may generally be returned within 60 days from the date of delivery, subject to the terms of Amselo's Return & Refund Policy.

Amselo does not charge a separate return fee or restocking fee for eligible returns covered by the applicable Return & Refund Policy.

For an eligible return, Amselo's standard refund processing period is within 12 days after the returned product has been received and approved.

Approved refunds are generally issued to the original payment method used for the purchase. For PayPal transactions, the refund will generally be processed through the applicable PayPal transaction.

No separate refund processing fee is charged for eligible refunds under Amselo's Return & Refund Policy.

Contact Amselo support before sending a return so that the appropriate return instructions can be provided.

Please provide your order number, name, email address used for the order, and a clear description of your question or issue.

Customers are responsible for reviewing their shipping information before submitting an order. An incorrect or incomplete address can affect delivery. Contact Amselo immediately if you discover an error.

Contact Amselo support so we can review the shipment and determine the appropriate next step based on the order and carrier status.

Our support team is available 8:00 AM – 7:00 PM EST, Monday through Saturday.

You can contact us at support@amselo.com.

Contact Amselo as soon as possible and provide your order number and a description of the issue. Our support team will review the available information and help determine the appropriate next step.

Yes. For questions concerning an Amselo order or transaction, email support@amselo.com. For issues specifically related to your PayPal account or PayPal service, you may also need to contact PayPal.