Shipping Policy

1. Shipping Cost

Amselo provides a simple flat-rate shipping charge of $6.99 per order. This shipping rate is intended to make the cost of standard delivery straightforward and predictable before you complete your purchase. The applicable shipping charge will be displayed during checkout before you submit your order.

The shipping charge covers standard shipping service associated with the order. Additional charges are not normally added for standard shipping after checkout unless the customer requests a service or change that carries an additional cost and agrees to that cost in advance.

2. Order Processing and Handling Time

Our standard handling time is 1 business day. Handling time is the period required for Amselo to receive, verify, prepare, package, and hand your order to the shipping carrier. Handling time is separate from the carrier's transit time.

Orders are generally processed Monday through Friday. Our standard order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.

The 5:00 PM EST cut-off is used to determine the start of the normal processing schedule. Placing an order before the cut-off does not mean that the order will be delivered the next day. The order must first complete the stated handling period and then travel through the carrier's network.

3. Estimated Delivery Timeline

After an order has completed our standard 1-business-day handling period, the shipment generally requires an additional 2–6 business days for carrier transit. Based on these standard timeframes, the normal estimated delivery window is approximately 3–7 business days from the beginning of order processing.

Delivery estimates are estimates rather than guaranteed delivery dates. Actual transit time may vary because of the destination, carrier network conditions, weather, peak-season volume, transportation interruptions, address issues, or circumstances outside Amselo's reasonable control.

4. Delivery Services and Shipping Carriers

Amselo uses established parcel delivery services to transport customer orders. Depending on the shipment and destination, your order may be delivered by USPS, UPS, or FedEx.

Amselo may select the carrier used for a particular order based on shipping requirements, destination, service availability, package characteristics, and operational considerations. Customers generally do not need to select a specific carrier unless a particular shipping option is explicitly presented at checkout.

5. Order Tracking

When tracking information is available, Amselo will provide shipment tracking details through the order communication associated with your purchase. Once a tracking number has been issued, the carrier may require some time to register the shipment in its tracking system.

A tracking number may initially show limited information, such as that a shipping label has been created or shipment information has been received. This does not necessarily mean that the package is not moving. Carrier tracking information is updated as the parcel is scanned at different points within the carrier's network.

Customers should use the tracking information provided to monitor the shipment's latest status and estimated delivery progress. USPS, UPS, and FedEx may update tracking information at different intervals depending on the shipment and local operating conditions.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Before submitting your order, please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and any other information necessary for successful delivery.

If you notice an address error immediately after placing your order, contact Amselo as soon as possible at support@amselo.com. We will make reasonable efforts to assist with an address correction before the order is shipped. However, we cannot guarantee that an address can be changed once the order has entered processing or has been handed to a carrier.

If an incorrect or incomplete address results in a failed delivery, return to sender, additional carrier charge, or other shipping problem, resolution may depend on the status of the shipment and the carrier's available options.

7. Delivery Delays

Amselo works to meet the stated handling and transit estimates, but carrier delivery dates are not guaranteed. Once a package has been transferred to USPS, UPS, or FedEx, portions of the transportation process are controlled by the carrier.

Delays can occur because of severe weather, natural events, transportation disruptions, carrier operational issues, unusually high package volumes, holidays, incorrect or incomplete addresses, security restrictions, local delivery conditions, or other circumstances beyond Amselo's control.

8. Packages Marked as Delivered

If the carrier's tracking page shows that your package was delivered but you cannot locate it, first check the delivery location around your property, including the front door, porch, side entrance, mailbox area, garage, parcel locker, or another secure location where a carrier may have placed the package.

You should also check whether another household member, building staff, neighbor, or authorized recipient accepted the package. In some circumstances, a carrier may mark a shipment delivered shortly before the package is physically located at the delivery address.

If you still cannot locate the package after checking these locations, contact Amselo at support@amselo.com and provide your order number and tracking information. We will review the available shipment information and advise you on the appropriate next step.

9. Damaged Packages

Amselo takes reasonable care when preparing products for shipment. If your package arrives visibly damaged, please inspect the contents promptly after delivery. If an item has been damaged during transportation, contact our support team as soon as reasonably possible.

When contacting us about a damaged shipment, please provide your order number, a description of the issue, and clear photographs of the shipping package and affected product when requested. This information can help us evaluate the condition of the shipment and determine the appropriate resolution.

10. Missing or Lost Shipments

If your shipment appears to be delayed, missing, or lost while in transit, contact Amselo with your order number and tracking information. We will review the available carrier information and assist with the next appropriate step.

Because shipments are transported through third-party carrier networks, carrier investigations or additional delivery information may sometimes be required before a missing-package matter can be resolved. Customers should retain their tracking information and any delivery notifications until the order has been successfully received.

11. Multiple Items in One Order

When an order contains multiple products, Amselo may process the products together or in separate shipments depending on product availability, fulfillment requirements, packaging considerations, and operational circumstances. If an order is shipped in multiple packages, separate tracking information may be provided when available.

If items from the same order arrive separately, please check the available tracking information before contacting support, as different packages may have different carrier scan histories or delivery dates.

12. Business Days and Holidays

The handling and transit estimates in this policy are expressed in business days. Business days generally refer to Monday through Friday and do not include weekends or applicable carrier holidays.

Carrier schedules may differ around federal holidays, major shopping periods, severe weather events, and other periods of increased transportation activity. During these periods, packages may require additional transit time even when an order has been processed within the normal handling timeframe.

13. Changes or Cancellations Before Shipment

If you need to change or cancel an order before it has shipped, contact Amselo as soon as possible. We will make reasonable efforts to accommodate your request while the order is still in our processing system.

A change or cancellation cannot always be guaranteed once an order has been prepared, packed, or transferred to a shipping carrier. If the shipment has already been dispatched, additional procedures may be required and the request may be handled under the applicable order cancellation or return process.

14. Shipping Information at Checkout

Before completing your purchase, review the shipping information displayed during checkout, including the shipping charge and delivery information applicable to your order. The checkout page is the final point at which you should verify that your shipping address and order details are correct.

Amselo's standard shipping charge is $6.99, with a standard handling time of 1 business day and an estimated carrier transit time of 2–6 business days. These estimates are intended to provide a practical expectation for standard delivery rather than a guaranteed arrival date.

15. Contact Amselo About Your Shipment

Our customer support team is available to help with questions about order processing, shipping status, tracking information, delivery issues, and other order-related concerns.

16. Frequently Asked Shipping Questions

How much does shipping cost?

Standard shipping is available at a flat rate of $6.99 per order, subject to the shipping information displayed at checkout.

How long does Amselo take to process an order?

Amselo's standard handling time is 1 business day. Orders are processed according to the Monday-through-Friday schedule and the 5:00 PM EST order cut-off.

How long will my package take to arrive?

Standard carrier transit time is estimated at 2–6 business days after handling. Including the 1-business-day handling period, the estimated overall delivery timeframe is approximately 3–7 business days.

What time is the daily order cut-off?

The order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off are treated as being received on the next business day for processing purposes.

Which carriers does Amselo use?

Amselo uses USPS, UPS, and FedEx for delivery. The carrier assigned to an order may vary based on shipment and delivery requirements.

Will I receive tracking information?

Tracking information is provided when tracking is available for the shipment. Once issued, customers can use the tracking number to monitor the shipment through the applicable carrier's tracking system.

What should I do if my package is late?

First, review the latest tracking information and allow the full estimated delivery window to pass. If the package still has not arrived, contact Amselo at support@amselo.com with your order number and tracking information so our support team can assist.

What if my package says delivered but I cannot find it?

Check around your property and with household members, neighbors, building staff, or other authorized recipients. If the package remains missing, contact Amselo with your order number and tracking details so we can review the shipment status.

Can I change my shipping address after ordering?

Contact Amselo immediately if you discover an address error. We will make reasonable efforts to assist before shipment, but an address change cannot be guaranteed after an order has entered fulfillment or has been handed to a carrier.

17. Our Commitment to Clear Shipping Information

Amselo is committed to providing customers with straightforward shipping information so that delivery expectations are clear before and after an order is placed. Our standard shipping structure is designed around a $6.99 flat shipping rate, 1 business day of handling, and an estimated 2–6 business days of carrier transit.

Because transportation after dispatch is performed by independent delivery carriers, the exact delivery date can vary. Amselo will make reasonable efforts to process orders within the stated handling timeframe and to provide available tracking information so customers can follow their shipment's progress.

By placing an order with Amselo, customers acknowledge the shipping timeframes and procedures described in this policy. For any question not addressed here, please contact our support team during the published support hours.

Thank you for choosing Amselo for your pet's clothing, feeding, toys, and everyday needs.